2420 Mosside Blvd. Monroeville, PA 15146 1.800.879.4266

Video Call Center

The Next Generation Video Chat for Customer Engagement

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The Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. WebRTC, or Web Real-Time Communication, is a method of communicating through voice, data, or video using Web Browsers. Seizing upon the opportunity to utilize this cutting edge communication technology, Compunetix has created the Video Call Center as a user-friendly solution to help alleviate the poor customer experience generally associated with web communication. The reliability and customizablity of this intuitive solution lets users take the leap into the next generation of high quality remote video communications with patients and customers alike.

Click here to view a brief introduction to Compunetix WebRTC Video Call Center.
Keep the Personal Touch: Virtually replicate in-person interaction with live video communications and build meaningful connections with your client
Contact Center: Allows call transfer and routing functionalities within your organization to have the right agent in front of your customer
Easy to Connect: Just one click, no download required for clients or agent
Enhance Customer Experience: Enable video for your kiosks or easily embed Video Call Center within your customer portal

Features

  • Real Time Video Call Transfer: Agent call transfer to representatives or supervisors
  • Multi-party Call: Escalate the call to multi-party in order to bring in a specialist
  • Entrance Form: Customizable web entrance form for customer check-in
  • Video On Hold: Play a customizable video while the customer is waiting to connect
  • Multi-tenant: Support groups and sub-groups for the right allocation of your call center staff
  • Collaboration Functionalities: Application and desktop sharing, file transfer, customer/agent chat
  • Geo-localization: Provide customer location details
  • Scheduling: Easily arrange the video call when your agents are available
  • Call Monitoring: Allow the supervisor to privately monitor the client – agent interaction for quality control
  • Deployment Options: Available as a cloud service or on-site

Applications

Healthcare
Create an instant access care hub for telemedicine
View a Solution Brief | Watch a Video

Enable telehealth services for mobile crisis response
View a Solution Brief | Case Study

State Governments
Improving access and the effectiveness of state services through advanced video
View a Solution Brief
Telebanking
Improve customer engagement with face-to-face interaction of video call center
View a Solution Brief