The Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. WebRTC, or Web Real-Time Communication, is a method of communicating through voice, data, or video using Web Browsers. Seizing upon the opportunity to utilize this cutting edge communication technology, Compunetix has created the Video Call Center as a user-friendly solution to help alleviate the poor customer experience generally associated with web communication. The reliability and customizablity of this intuitive solution lets users take the leap into the next generation of high quality remote video communications with patients and customers alike.

	Keep the Personal Touch: Virtually replicate in-person interaction with live video communications and build meaningful connections with your client
	Contact Center: Allows call transfer and routing functionalities within your organization to have the right agent in front of your customer
	Easy to Connect: Just one click, no download required for clients or agent
	Enhance Customer Experience: Enable video for your kiosks or easily embed Video Call Center within your customer portal

Features

• Real Time Video Call Transfer: Agent call transfer to representatives or supervisors
• Multi-party Call: Escalate the call to multi-party in order to bring in a specialist
• Entrance Form: Customizable web entrance form for customer check-in
• Video On Hold: Play a customizable video while the customer is waiting to connect
• Multi-tenant: Support groups and sub-groups for the right allocation of your call center staff
• Collaboration Functionalities: Application and desktop sharing, file transfer, customer/agent chat
• Geo-localization: Provide customer location details
• Scheduling: Easily arrange the video call when your agents are available
• Call Monitoring: Allow the supervisor to privately monitor the client – agent interaction for quality control
• Deployment Options: Available as a cloud service or on-site

Applications

	Healthcare Create an instant access care hub for telemedicine View a Solution Brief | Watch a Video Enable telehealth services for mobile crisis response View a Solution Brief
	State Governments Improving access and the effectiveness of state services through advanced video View a Solution Brief
	Telebanking Improve customer engagement with face-to-face interaction of Video Call Center View a Solution Brief
	Kiosks Allow your customers to communicate face-to-face with remote professional representatives View a Solution Brief