High Quality and Secure Face-to-Face Communications
Compunetix specializes in business-critical video communications solutions across multiple industries. In the past few years, major advancements in technology have drastically changed how and where we conduct business. The rise of instant, on-demand communications and the globalization of businesses has left many organizations looking for the best technology to meet their unique requirements and needs. For modern and innovative businesses to grow and globalize, building and maintaining quality relationships with partners, suppliers, internal teams, investors, and customers is essential. Video conferencing boosts productivity, saves time, reduces travel expenses, and promotes productive collaboration. The advantage of video conferencing is the ability to facilitate face-to-face benefits without requiring constant travel for face-to-face communication.
To operate most efficiently and effectively, you need clear, reliable channels, woven into your organization’s specific processes and workflows to capture critical data and craft a personalized customer experience (CX). Our powerful media processors and convenient connection points create a network of video-enabled and interactive applications for conferencing, customer care, and consensus building.
Compunetix offers video conferencing that is significantly more engaging that traditional audio conferencing.
Infrastructure
Video conferencing infrastructure constitutes the core of every video conferencing or telecommunications solution. Among the most important video conferencing infrastructure, components are multipoint control units, video conferencing gatekeepers, and video conferencing gateways.
For video conferencing infrastructure, Compunetix offers the Evergreen, a reliable, interoperable, and feature-rich platform. The EVERGREEN family of powerful video communication and collaboration has been carefully cultivated to fulfill the diverse video and security needs of enterprise users, Conferencing Service Providers (CSPs), and government agencies.
Collaboration
Compunetix Companion Web is a web-based video collaboration solution built with dynamic WebRTC technologies. This reliable, customizable, and intuitive platform lets users take the leap into the next generation of high-quality remote video communications. Its easy-to-use video interfaces streamline communication and simplify the experience for all users. Companion Web seamlessly supports one-on-one and multi-point collaboration either for Web-only or mixed (WebRTC + H.323/SIP endpoints) conferences. With no downloads required, it couldn’t be easier to experience the unmatched quality and feature-rich capabilities of Companion Web.
Video Call Center
Many organizations require more than a video conferencing tool; in these instances, a video call transfer solution enables traditional call center features, such as intelligent call routing, multiple queues, call transfer, call escalation, and more. Video enabled call center solutions provides businesses with dedicated call center services to improve the bottom line. With a proven track record of success, video call center solutions can help increase your revenue, provide exceptional customer service, and allow you to centralize support staff.
Compunetix Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. WebRTC, or Web Real-Time Communication, is a method of communicating through voice, data, or video using Web Browsers. Seizing upon the opportunity to utilize this cutting-edge communication technology, Compunetix has created the Video Call Center as a user-friendly solution to help alleviate the poor customer experience generally associated with web communication. The reliability and customizability of this intuitive solution allows users take the leap into the next generation of high quality remote video communications with patients and customers alike.
